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FAQ

  • What are the shipping options available?
    We offer standard and express shipping options. Standard shipping typically takes 3-5 business days, while express shipping takes 1-2 business days. You can choose your preferred option at checkout.
  • What's the returns policy?
    All info on our returns policy can be found here
  • How long does it take to ship?
    Many of our items are made and ready to ship as soon as your order comes in, however all of our t-shirts are custom made and due to this they can take up to 14 working days to create. In a rush? Drop us a message before ordering to see if we can expedite your order :)
  • Can I return a personalized item?
    Unfortunately, personalized items cannot be returned unless they are defective or damaged upon arrival. Please double-check your customization details before placing your order.
  • What size is my dog?
    Great news - not only do we have a bespoke size guide but we've written an entire blog to help you with this. Take a look at it here:
  • How can I contact customer support?
    You can contact our customer support team through the contact page on our website. We are here to assist you with any queries or feedback you may have.
  • How do I care for my Hey Bert products?
    To ensure the longevity of your Hey Bert products, we recommend hand washing or using a gentle cycle in the washing machine. Avoid using bleach and tumble drying. For specific care instructions, please refer to the product label.
  • What payment methods do you accept?
    We accept various payment methods including credit cards, PayPal, and Apple Pay. You can select your preferred payment method at checkout.
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